Ferdinand  | PoliticsGhana | February 10 | How to Correct Errors on Your GES Payslip: A Practical Guide for Teachers

 
Discover how to correct errors on your Ghana Education Service (GES) payslip. Follow this step-by-step guide to report salary discrepancies, wrong deductions, or missing allowances through the proper channels.

Salary discrepancies on the Ghana Education Service (GES) payroll can arise from promotion updates, study leave status, transfer postings, allowance adjustments, or data entry errors. When such issues occur, they must be addressed promptly through official administrative procedures.

Below is a clear guide to help teachers correct errors on their GES payslips.

Step 1: Identify the Specific Error

Before reporting, examine your payslip carefully. Common errors include:

• Incorrect basic salary after promotion
• Missing responsibility or deprived area allowance
• Unauthorised deductions
• Wrong SSNIT or tax details
• Salary step not reflecting current rank
• Arrears not paid

Download and keep copies of the affected payslips as evidence.

Step 2: Inform Your Head of Institution

All payroll concerns should first be reported to your Headteacher or Head of Institution.

Submit a written complaint outlining:

• Your full name
• Staff ID number
• Current rank and step
• Description of the error
• Month(s) affected

Attach supporting documents such as:

• Promotion letter
• Upgrade letter
• Transfer letter
• Study leave approval
• Appointment letter

The Head of Institution will verify and forward the complaint to the District Education Office.

Step 3: Follow Up at the District Education Office

The District Human Resource or Payroll Officer will:

• Cross-check your records
• Confirm your staff data on the payroll system
• Liaise with the Regional Education Office or Controller and Accountant-General’s Department (CAGD) where necessary

If the issue relates to delayed promotions or upgrading, ensure your documents have been properly validated at district and regional levels.

Step 4: Escalation to Regional or CAGD Level

Where the district cannot resolve the matter, it may be escalated to:

• The Regional GES Office
• Controller and Accountant-General’s Department (CAGD)

Payroll corrections at this level may take one to three salary cycles depending on verification and approval processes.

Step 5: Monitor Your Subsequent Payslips

After submission, continue checking your monthly payslip through the official payroll portal:

https://gogepayservices.com

Confirm that:

• Adjustments have been effected
• Arrears have been paid where applicable
• Deductions are corrected

Keep copies of all correspondence until the issue is fully resolved.

Important Considerations

1. Payroll corrections are not automatic. Proper documentation is essential.
2. Promotions must be validated and inputted before financial clearance reflects on payslip.
3. Unauthorized deductions should be reported immediately to avoid prolonged recovery delays.
4. Always use official communication channels. Avoid informal intermediaries.

When to Seek Union Support

If there is undue delay or administrative inaction, teachers may consult:

• GNAT
• NAGRAT
• CCT-GH now PRETAG

Union representatives can help follow up with district or regional authorities.

Conclusion

Correcting a GES payslip error requires patience and proper documentation. Teachers are encouraged to keep copies of all official letters, monitor their payroll status regularly, and follow due administrative procedures.

For verified updates on GES policies, promotions, and payroll reforms, visit EducationGhana.org.